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Returns Policy

My Returns Policy

If you wish to cancel an order before the items for sale are despatched, please email sales 'at' josies-secondhandstuff.uk or telephone +44 (0) 01545571789

You can return items for a full refund at any time up to seven days after the day you received your order by informing me in writing at sales 'at' josies-secondhandstuff.uk. Giving a valid reason for the return. You must return the items to me in the same condition in which you received them and at your own cost and risk. Refunds will be processed to the same card used to pay for your purchase, or if payment was made from a Pay pal account that account will be used for the processing.

If the items you ordered are faulty or incorrect, you must let me know in writing by sending an email to sales 'at' josies-secondhandstuff.uk. You must return the items to me in the same condition in which you received them. Only in the case of faulty or incorrect items will I be responsible for the cost of returning the items to me. Otherwise the Buyer is responsible for all costs incurred to return items.

All items supplied by Josie's Second Hand Bargains are warranted free from defects for a limited period of one month. All items are second hand and therefore carry no supplier or manufacturers' warranties. This does not affect your statutory rights as a consumer.

As no warranty is implied or in force for second hand items, the buyer does not have any warranty that applies to any problems arising from fair Iar and tear. Defects detected in items advertised as free of defects will be replaced or exchanged for similar items of the same price. Any claims or application for replacement in the items arising from wilful damage, accident, negligence by you the Buyer or any third party use - otherwise than as recommended by me, failure to follow our instructions, or any alteration or repair carried out without our approval will not be exchanged, replaced or otherwise remedied by me.

If you have any other complaint about the items for sale, you should notify me in writing, for the attention of Josie Lewis, at enquiries 'at' josies-secondhandstuff.uk.

 

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